Q Are you a factory or trading company?
Yes, We are a manufactory.
Q What makes you different with others?
- Excellent Service: For a quick, no hassle quote just send an inquiry to us. We promise to reply with a price within 24 hours - sometimes even within a minute.
- Quick Delivery: For normal orders, we promise to deliver within 15 days. As a manufactory, we can ensure the delivery time according to the formal contract.
- Special Export Design: We pay much attention to the export packages. We have plastic clips on the beams for surface protection. To avoid damage during transportation, we get the whole uprights wrapped with transparent plastic film.
- Warranty: Our high standard of quality in both design and manufacturing allows us to provide a 10-Year Warranty for regular use, which is a long warranty in our industry.
Q What is delivery times?
This depends on the product. Typically standard products are delivered within 20 days. The delivery time of the special products is according to the time of setting up of the tooling.
Q What is the term of payment?
We support the following payment methods:
Q May I know the status of my order?
Yes. We will send you information and photos at different production stages of your order. You will get the latest status updates in time.
Q Are samples available?
Yes, we can send some sections of sample for your reference by express.
Kimsuk Racking
